187 arrived today.
Nine needed you.

A morning brief by default, with optional midday and evening briefs on your schedule, each a full current picture. True midday deltas, only what changed since the morning, and an evening all-clear are coming soon. It reads continuously; the brief is just when it speaks.

Open the dashboard: your brief is composed fresh every time you look, so it is always current to the minute. Asking from your inbox (reply BRIEF to any brief) and from Slack are coming soon.

One catch-up brief, built to disprove the dread. It never says welcome back and never counts what piled up. It opens with what closed and what it held: "Over the last 9 days: 12 handled, your replies closed 2, 4 closed without needing a reply from you, 3 still need you." Anything that needed nothing filed itself into Worth knowing, receipt attached, so you return to a receipt, not a pile. It kept reading the whole time; it moved nothing, sent nothing. And replying from Gmail counts as showing up: answer from your phone all week and you get the normal daily brief with one credit line, "Your replies closed 6 of these."

Your mailbox doesn't change, so neither does her workflow. The brief is an email in the inbox she already manages, so she reads it where she reads everything else. A dedicated delegate role is on the roadmap.

Your schedule, your quiet hours. Weekends are silent unless something truly cannot wait. And the week is whichever days you say it is: pick your working days and deadlines, aging, and weekend quiet all follow them. A Sunday to Thursday week is first-class, not a workaround.

It learns from your history, then spends week one showing its calls before you rely on them.

They are learned from your own sent mail, and they stay drafts: edit, send, or ignore. You send from your mail client as always, or, if you turn it on, press Send inside the draft in Unfold Work and it goes from your own address with 30 seconds to pull it back. Nothing ever goes out unless you press send. Gmail and Outlook mailboxes alike.

Nothing. Your email never depended on us. You would just miss a brief.

No human at Unfold reads your mail. Automated systems process it, and our AI providers process it under zero-retention, no-training agreements. A person could see it only with your explicit permission, for a security investigation, or where the law requires, and a full audit log of any such access is coming soon.

Not yet. What we have today: a separate encryption key for every mailbox, held in Google Cloud KMS and never in our database; a rolling 30-day working copy of recent mail and nothing older; deletion on disconnect that destroys the key first, with backups aging out inside 30 days; zero-retention, no-training terms with every AI provider; and Google's restricted-scope verification with the CASA Tier 2 assessment in progress. If your security team wants the controls in writing, ask at [email protected] and we will send them, along with where we are on SOC 2 that week.

No, and on purpose. There is no free-text prompt to tune. The controls are the ones you can audit: the 0-10 dial for how much reaches you, your VIP list, quiet hours and a daily cap on interrupts, the corrections you make on any decision it shows you, and the removable label in your mailbox. It learns your voice from your own sent mail, not from instructions. It never archives, snoozes, moves or marks anything as read. That is not a setting; it is a rule.

Your mail stays in Gmail, and we keep no archive of it. What we do keep is small: scores and reasons, Signals with their source links, a voice profile, your rules, and a short-lived encrypted working copy of recent mail. All of it is deleted when you disconnect that mailbox. The one thing that is yours rather than a mailbox's, the Slack or Teams channel your alerts go to if you add one, stays until you remove it or delete your account. You can delete your account yourself, any time, from Settings: it disconnects and purges every mailbox and deletes your settings and alert channel. The full inventory, and what never exists on our side, is in how we handle your data.

No. Unfold Work reads your mail and writes you a brief; it does not move it. Nothing is archived, filed into folders, filtered out of your inbox, deleted, or marked as read. That is unusual in this category, and it is the reason leaving is safe: disconnect and your mailbox is exactly as if we never existed. It does group each brief's emails inside your mailbox, on from the moment you connect, and that is two things: a removable @Unfold Work tag on the brief's emails, and a saved-search view of that tag. Both still move nothing. One switch in Settings turns them off, and turning them off removes everything we created and says how many messages were cleaned. The detail is in opening your mail.

A summary is not a memory. Built-in mail AI is a better way to read your inbox: ask, and it describes what is sitting there today, then forgets the conversation when you close it. Tomorrow it starts from zero, and so do you. Unfold Work keeps a ledger. It remembers what you asked for, notices when the reply finally lands, holds a slipping promise in front of you until it closes, and speaks up on schedule without being asked, across every mailbox you connect, Gmail and Microsoft both. The $49 was never for reading your mail. It buys the part no summary can do: keeping watch until each thing closes.

Both. Each mailbox gets its own brief, deliberately, and nothing is ever crossed between them.

It keeps working, and there is never a surprise bill. Every plan reads every message. If one inbox sits among the heaviest few, sustained hundreds a day for weeks, a human will tell you once, in plain language, that High Volume exists for exactly that. The choice is yours: nothing changes and nothing is charged until you make it. The guarantees, VIP alerts, crisis interrupts, deadline reminders, never pause at any volume.

Two are included, and a third can be added to the base plan for $19 a month. High Volume carries five, and beyond five each additional mailbox is the same $19. Any inboxes you can connect, yours or ones you watch for your team. Add them from your Billing page: the charge prorates onto your existing subscription, no new checkout.

No. Interrupt limits are per person, not per mailbox. If you allow three urgent pings a day, you get at most three, no matter how many mailboxes you connect. Quiet hours and spacing work the same way: they protect you, not an inbox. Per-mailbox limits at three mailboxes would be a nine-a-day contract you never agreed to.

No, deliberately. A meter on your inbox would charge you most on your worst week, for volume other people created. And you never bring your own AI key: every plan covers all AI costs, already optimized at our level, so the price you see is the whole price.

Cancelling and disconnecting are different things. Cancel, and the full product runs to the end of the period you paid for; the rule-based safety net keeps running even past that, exactly as promised above, until the day you disconnect. Disconnecting is the off switch: it purges everything we hold for that mailbox, synchronously, and your mailbox is exactly as if we never existed. What gets deleted is inventoried in how we handle your data.

Prices are in US dollars and exclude local taxes. Paddle, our merchant of record, adds the VAT or GST that applies where you are and shows it at checkout before you pay; your invoice carries it, so there is nothing to reclaim by hand.

The trial is two named weeks, 14 days in all, on one mailbox, with no card. Week one is Shadow Week: the agent reads everything and shows you what it would have done. Week two it works for you live, at full performance. Then you decide. After that it is paid, because it works every day whether or not you log in.